{"id":262,"date":"2026-07-31T16:17:01","date_gmt":"2026-07-31T09:17:01","guid":{"rendered":"https:\/\/tripand.app\/cancellation-refund-policy\/"},"modified":"2026-07-31T16:17:01","modified_gmt":"2026-07-31T09:17:01","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/tripand.app\/ru\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"<article class=\"tripand-info\">\r\n\t\t\t<header class=\"tripand-info__hero\">\r\n\t\t\t\t<div class=\"tripand-info__hero-inner\">\r\n\t\t\t\t\t<p class=\"tripand-info__eyebrow\">Changes of plan<\/p>\r\n\t\t\t\t\t<h1>Cancellation &amp; Refund Policy<\/h1>\r\n\t\t\t\t\t<p class=\"tripand-info__lead\">This policy explains the general approach to cancellations, service changes, and refunds for bookings made through Tripand.<\/p>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"tripand-info__hero-mark\" aria-hidden=\"true\">&amp;<\/div>\r\n\t\t\t<\/header>\r\n\r\n\t\t\t<div class=\"tripand-info__layout\">\r\n\t\t\t\t<aside class=\"tripand-info__aside\">\r\n\t\t\t\t\t<p>Service-specific conditions shown before booking take priority where they provide more detail.<\/p>\r\n\t\t\t\t\t<nav aria-label=\"\u041d\u0430 \u044d\u0442\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435\">\r\n\t\t\t\t\t\t<span>\u041d\u0430 \u044d\u0442\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-1\">How to request a cancellation<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2\">Customer cancellations<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-3\">Provider cancellations or material changes<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-4\">No-shows and travel documents<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-5\">Refund method and timing<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#section-6\">Exceptional circumstances<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/nav>\r\n\t\t\t\t<\/aside>\r\n\r\n\t\t\t\t<div class=\"tripand-info__content\">\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-1\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">01<\/span>\r\n\t\t\t\t\t\t\t<h2>How to request a cancellation<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Contact Tripand support promptly and provide the booking reference. A request is not complete until it has been received and acknowledged through an official Tripand support channel.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-2\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">02<\/span>\r\n\t\t\t\t\t\t\t<h2>Customer cancellations<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refund eligibility depends on the time remaining before departure or service delivery, the selected fare or product, provider rules, and costs already committed. Any non-refundable condition will be identified during booking where applicable.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-3\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">03<\/span>\r\n\t\t\t\t\t\t\t<h2>Provider cancellations or material changes<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If Tripand or the provider cancels a confirmed service, or makes a material change you cannot reasonably accept, you may choose an available alternative or a refund of the affected amount, subject to applicable law.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-4\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">04<\/span>\r\n\t\t\t\t\t\t\t<h2>No-shows and travel documents<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Refunds may be unavailable when a traveller misses the meeting time, does not attend, is refused travel for conduct or safety reasons, or lacks documents required for the service.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-5\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">05<\/span>\r\n\t\t\t\t\t\t\t<h2>Refund method and timing<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Approved refunds are normally returned through the original payment method where possible. Processing time depends on the payment provider and banking system. We will provide confirmation when the refund has been initiated.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"section-6\">\r\n\t\t\t\t\t\t\t<span class=\"tripand-info__number\">06<\/span>\r\n\t\t\t\t\t\t\t<h2>Exceptional circumstances<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Weather, border decisions, government action, transport disruption, and other events outside reasonable control may affect the available remedy. We will review each case fairly together with the provider and applicable mandatory rules.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/article>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/comments?post=262"}],"version-history":[{"count":0,"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/pages\/262\/revisions"}],"wp:attachment":[{"href":"https:\/\/tripand.app\/ru\/wp-json\/wp\/v2\/media?parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}