Changes of plan
Cancellation & Refund Policy
This policy explains the general approach to cancellations, service changes, and refunds for bookings made through Tripand.
How to request a cancellation
Contact Tripand support promptly and provide the booking reference. A request is not complete until it has been received and acknowledged through an official Tripand support channel.
Customer cancellations
Refund eligibility depends on the time remaining before departure or service delivery, the selected fare or product, provider rules, and costs already committed. Any non-refundable condition will be identified during booking where applicable.
Provider cancellations or material changes
If Tripand or the provider cancels a confirmed service, or makes a material change you cannot reasonably accept, you may choose an available alternative or a refund of the affected amount, subject to applicable law.
No-shows and travel documents
Refunds may be unavailable when a traveller misses the meeting time, does not attend, is refused travel for conduct or safety reasons, or lacks documents required for the service.
Refund method and timing
Approved refunds are normally returned through the original payment method where possible. Processing time depends on the payment provider and banking system. We will provide confirmation when the refund has been initiated.
Exceptional circumstances
Weather, border decisions, government action, transport disruption, and other events outside reasonable control may affect the available remedy. We will review each case fairly together with the provider and applicable mandatory rules.
