Scope of the offer

The service description, route or activity, date, price, included items, provider information, and any special conditions shown during booking form part of this offer. Submitting a booking and completing the required confirmation steps constitutes acceptance.

Booking and confirmation

A booking is created using the information you provide. It becomes confirmed when Tripand displays or sends a confirmation and any required payment condition has been satisfied. Keep the confirmation details for the duration of the service.

Prices and payment

The payable amount and currency are displayed before confirmation. Optional seats, extras, provider charges, or payment fees are shown where applicable. You are responsible for charges imposed separately by your bank or payment provider.

Traveller responsibilities

• Provide complete and accurate traveller and contact information.
• Arrive at the stated meeting point by the required time.
• Carry valid passports, visas, permits, and other documents required for the journey.
• Follow lawful safety and operational instructions from the service provider.

Changes by Tripand or a provider

Routes, timings, vehicles, meeting points, or other operational details may change when reasonably necessary. If a material change prevents delivery of the booked service, we will offer an appropriate alternative or a refund in line with the Cancellation & Refund Policy and applicable law.

Cancellations and no-shows

Cancellation eligibility and any retained amount depend on the selected service, timing, costs already incurred, and conditions disclosed before booking. A missed departure or failure to meet document requirements may be treated as a no-show.

Contact and complaints

Contact support as soon as possible if a booking is incorrect or a service issue occurs. Include the booking reference and relevant details so the request can be reviewed.