Parties and definitions

Tripand is the platform name, not a separate legal entity. Its owner is Abgarian Artur, an individual, Vietnam. Postal address: 9,11 Khuê Mỹ Đông 10, Phường, Ngũ Hành Sơn, Đà Nẵng, Vietnam. Contact the owner at support@tripand.app, through the Contact Us page or the official Telegram or WhatsApp support channels.

The customer places an order; the provider is the independent person or business offering the travel service. A booking request records the selected offer and customer details. Payment means funds received and allocated to that order. Confirmation is a separate notice that the booking is confirmed.

Tripand and the provider

Tripand operates as an online travel aggregator (OTA): it helps customers discover and book offers from independent providers, forwards orders, accepts customer payments, arranges settlement with providers and supports bookings. The provider performs the booked travel service; Tripand remains responsible for its own platform, booking, payment-handling and support obligations.

Order details before payment

Before accepting the terms and paying, obtain the service description, provider identity, date, price and currency, included items, restrictions and cancellation conditions in the offer or written order details from support. If information is missing, request it before payment. These order details supplement this offer and cannot remove mandatory consumer rights.

Request, acceptance and confirmation

A request does not by itself confirm availability. Acceptance is an explicit agreement to the supplied terms during booking or in written communication with support. Receipt of payment and confirmation of the service are separate events: payment alone does not guarantee an unconfirmed service. Keep the supplied terms and confirmation. If the booking cannot be confirmed, Tripand arranges a refund of the amount received for that unconfirmed booking.

Prices, payment and settlement

Pay Tripand using the payment details supplied for your order. Tripand then arranges settlement with the provider. Correctly received and identified payments count toward the order; the same amount is not payable again to the provider. Any unpaid balance remains payable under the order details. A separate platform fee applies only if disclosed before payment. Fees separately charged by your bank, wallet or payment service are governed by their terms.

Cryptocurrency payments

Cryptocurrency payment is available only where permitted by applicable law and expressly offered for the order. Follow the order instructions for the amount, asset, network or payment service, recipient and invoice validity. A screenshot or a submitted transfer alone is not confirmation of receipt. Contact support with the order reference and transaction identifier for an underpayment, overpayment, late or incorrect transfer; confirmation depends on verified receipt and allocation to the order. Recovery of an incorrect transfer cannot be guaranteed.

Cancellations, changes and refunds

Request cancellation or a refund through Tripand. Tripand coordinates with the provider and arranges approved refunds of funds it received. Service-specific cancellation conditions and any deductions must be disclosed before payment; mandatory consumer rights remain applicable. These terms do not introduce a fixed cancellation penalty or a new refund deadline.

If the provider cancels a confirmed service or makes a material change you cannot reasonably accept, contact Tripand to arrange an available alternative or a refund of the affected amount, subject to mandatory law. An alternative requires your agreement.

Approved refunds normally use the original payment method where possible. Tripand communicates the amount, method and expected processing time before initiating the refund; timing depends on the relevant payment service. For a cryptocurrency refund, the asset, amount and destination or service are confirmed before execution. There is no automatic promise to recalculate at the current market rate.

Responsibilities and consumer rights

Provide accurate contact and traveller details, attend on time, carry required documents and follow lawful safety instructions. The provider is responsible for actual service delivery. Tripand is responsible for its own acts and omissions in operating the platform, arranging bookings, handling payments and providing support. This offer does not exclude liability for Tripand errors or mandatory consumer rights. Border and visa decisions are made by the competent authorities.

Complaints and personal data

Contact Tripand support through Contact Us, Telegram or WhatsApp, quoting the order reference and describing the issue. Tripand reviews the request, coordinates with the provider and informs you of the outcome. Do not send passwords or payment credentials.

Information necessary to arrange the booking, payment, service or refund is shared with the relevant provider and payment or technical services as described in the Privacy Policy available from the website footer.

Version and owner details

Tripand is the platform name, not a separate legal entity. Its owner is Abgarian Artur, an individual, Vietnam. Postal address: 9,11 Khuê Mỹ Đông 10, Phường, Ngũ Hành Sơn, Đà Nẵng, Vietnam. Contact the owner at support@tripand.app, through the Contact Us page or the official Telegram or WhatsApp support channels.

Version 2026-09-10. Revised terms apply to new orders when supplied and accepted, not retrospectively to existing accepted orders. Existing orders retain the conditions accepted for them, subject to mandatory law.