Information we collect

We may process account details, contact information, booking or request details, content you submit, support communications, and technical information generated when you use the website.

• Profile details such as your name, email address, and connected sign-in provider.
• Booking, passenger, listing, and exchange-request information you choose to provide.
• Device, browser, security, and usage data needed to operate and protect the service.

How we use information

Information is used to provide requested services, manage accounts, confirm bookings, respond to support requests, prevent misuse, meet legal obligations, and improve Tripand.

Where applicable, processing is based on performing a contract, complying with law, protecting legitimate interests, or your consent.

Sharing and service providers

We share information only when needed to deliver a selected service, work with technical providers, comply with law, or protect users and the platform. Providers are expected to use information only for the agreed purpose.

Retention and security

We retain information only for as long as it is reasonably needed for the purposes described above, including accounting, dispute, fraud-prevention, and legal requirements. We use organisational and technical safeguards, but no online system can guarantee absolute security.

Your choices and rights

Depending on applicable law, you may ask to access, correct, delete, restrict, or receive a copy of your personal information, or withdraw consent. Some records may need to be retained when required by law or necessary to resolve a transaction.

Submit privacy requests through the Contact Us page. We may need to verify your identity before completing a request.

Updates to this policy

We may update this policy as Tripand changes. The current version and its update date will remain available on this page.